An Account Administrator is a specific type of user within Alchemer and has administrative capabilities that general Alchemer users do not.
By default, each Alchemer account has one Account Administrator.
How do I know if I am an Account Administrator?
If you have a Alchemer CE account, the user that purchased the account is the Account Administrator.
For a Alchemer Enterprise Account, the simplest option is to access your Account menu when logged into Alchemer. An Account Administrator has access to several menu options (depending on License) that a general user cannot access (highlighted below).
- Under Account > Summary admins will have the Account Overview, Account Defaults, Look and Feel, and Security and Compliance options:
- Alchemer Enterprise Admins will also have access to User Management under the Account menu.
- Admins will also have access to Billing under the Account menu.
- Finally, admins will have access to a number of items under the Integrations menu that non-admin users do not.
If you are an Account Administrator on a Alchemer Enterprise account and want to determine whether your account has additional admins, you can view this information under Account > User Management > Users. Admin users are indicated by the star symbol on the main user screen.
If you have purchased additional admin seats, you can assign admin privileges to an existing user by clicking on the user and selecting Account Admin under Permissions.
What can Account Administrators do?
There are a number of tasks and options that only Account Administrators have access to. These are listed below.
Update Account Contact and Billing Information
Account Administrators can update account contact and billing information if needed. Learn more here.
Add and Manage Licenses and Users
Create and Manage Email Lists
Email Lists are available to Account Admins via the Account menu. Here, admins can upload and manage contact lists for recurring use in Email Campaigns.
Pay and Manage Invoices
Via Account > Billing, Account Administrators can pay, download, print, or email invoices. Learn more here.
Admins can connect their Alchemer accounts to external applications such as Salesforce, LMS, Salesforce Marketing Cloud, Stripe, Google, Custom Email Settings (SMTP, DKIM & SPF) and more (Integrations available are dependent on plan level).
Manage Account Settings
Account Administrators have access to a number of account settings such as setting up Branded Subdomains, Private Domains, or Intercept Beacons. They also have the ability to manage and restrict API access.
Download a List of All Projects
Via the Alchemer Dashboard, Account Administrators can download a list of all surveys on the account.
Only Account Administrators can delete folders from the Alchemer home page.
Permanently Delete Data
Account Admins are able to permanently delete:
Configure a Data Retention Policy (DRP)
Within Alchemer, the Data Retention Policy (DRP) Settings allow Account Administrators to specify how long survey responses should be retained.
Perform Survey Transfers
Account Administrators have the ability to initiate and execute survey transfers between accounts (including between data centers - US, EU, and CA).
Revoke Other Users' Ability to Grant Support Access
Users must grant access to Alchemer Support Staff before support can access their Alchemer Account. Account Administrators can revoke this ability for other users on their account.
User Data Fields & Questions
Require Multi-factor Authentication for All Users on the Account
Account Administrators can enable account-wide Multi-factor Authentication via Account > Summary > Security and Compliance. Visit the Multi-factor Authentication documentation for setup instructions.
Change Account Administrator Email
You may at times need to update the email address associated with the Account Administrator. You have several options for this. Learn more about changing your Account Administrator .