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We are updating the API we use in the Salesforce Integration to communicate with Salesforce (from API ver 13 to their current ver 51). We expect to have the integration update released by early May, 2021. Customers may be concerned that Sa...
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Created on: 03/25/2021
Alchemer offers several training options to accelerate learning and engage users in the full functionality of the Alchemer platform. Below we will explore some of our offerings. Private Virtual Training Have your team meet us online for private tr...
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Created on: 02/03/2021
in Release Notes Below is this week's log of fixes and improvements: Improvements [ P erformance ] – Replaced "Never Mind" to "Cancel" on Text & Translations under the Tools tab of the survey builder. Fixes [ P ...
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Created on: 01/31/2021
in Marketing Survey Solutions Goal Autofill answers on a survey page to speed up your survey testing. Effort: ✔ ✔ ✔ Solution Create a bookmark in Chrome that runs Javascript to intelligently fill in a survey page. To add the Autofill tool: (1) I...
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Created on: 01/21/2021
in Release Notes Below is this week's log of fixes and improvements: Improvements [Performance] – Added logging for exceptions that occur during the question library sync process. Fixes [Upgrade] – Updated offline mode so...
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Created on: 01/07/2021
in Release Notes Below is this week's log of fixes and improvements: Improvements [ Performance ] – Updated SMS statuses to be consistent between export and delivery statistics. [ Performance ] – Grid questions/Custom tabl...
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Created on: 01/05/2021
Are you seeing blank question titles and/or answer options when testing your translated survey? This is almost always happens when Alchemer displays a language version of the survey that you have not fully translated. The scenario in whic...
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Created on: 12/25/2020
in Marketing Survey Solutions Goal Pre-populate Hidden Value Actions from a Webhook Action where the call returns JSON. While the Webhook Action has the option to "Use it to pre-populate the following questions" it doesn't recognize JSON, a popular for...
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Created on: 12/24/2020
in Marketing Survey Solutions Goal Present a survey with a timed section that must be completed within a specific amount of hours/minutes after the respondent starts the timed section. Effort: ✔ ✔ ✔ Solution This is a more flexible alternative to...
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Created on: 12/19/2020
in Marketing Survey Solutions Goal Share the status of a survey's quotas with other members of an organization or team. Effort: ✔ ✔ ✔ Solution This solution requires users create a new survey to display the quota counts of the primary surve...