New Articles

  1. Alchemer Release Notes: May 26th, 2021

    Below is this week's log of fixes and improvements: Improvements [ Performance ]  –  Removed the 6-hour wait between SMS send operations.  Users can now update and send an SMS campaign if all contacts from the ...
  2. Alchemer Refund Policy

    Alchemer's refund and return policy are dependent on several factors based on the account type, term of the subscription, and additional features being utilized by the account. Below explores the specific information regarding Alchemer's Ref...
  3. Alchemer Release Notes: May 20th, 2021

    Below is this week's log of fixes and improvements: Improvements [ Performance ]  – Added ability to refire google spreadsheet actions.  [ Performance ]  – Google Sheets Integrations and Actions now dis...
  4. Facebook Domain Verification

    Sharing a Survey via Post to Social Media , as well as posting a share link to a social media platform has not changed. If one is an Alchemer user currently deploying  Facebook ads ,  recently Facebook integrated a new procedure ...
  5. Reporting License

    The Reporting License is not   available for DIY accounts within Alchemer. The Reporting license allows accounts to purchase and create a login for members of an organization to access , create, share and view   Reports ...
  6. 2021 Salesforce Integration API Update

    We are updating the API we use in the Salesforce Integration to communicate with Salesforce (from API ver 13 to their current ver 51).  We expect to have the integration update released by early May, 2021. Customers may be concerned that Sa...
  7. Alchemer Training

    Alchemer offers several training options to accelerate learning and engage users in the full functionality of the Alchemer platform. Below we will explore some of our offerings. Private Virtual Training Have your team meet us online for private tr...
  8. Alchemer Release Notes: February 3rd, 2021

    Below is this week's log of fixes and improvements: Improvements [ P erformance ] – Replaced "Never Mind" to "Cancel" on Text & Translations under the Tools tab of the survey builder. Fixes [ P ...
  9. Autofill tool

    Goal Autofill answers on a survey page to speed up your survey testing. Effort:     ✔ ✔ ✔ Solution Create a bookmark in Chrome that runs Javascript to intelligently fill in a survey page. To add the Autofill tool: (1) I...
  10. Alchemer Release Notes: January 21st, 2021

    Below is this week's log of fixes and improvements: Improvements [Performance] –  Added logging for exceptions that occur during the question library sync process. Fixes [Upgrade] – Updated offline mode so...