New Articles

  1. Alchemer Release Notes: August 18, 2021

    Release note regarding most recent updates within the Alchemer platform.
  2. Alchemer Release Notes: July 1, 2021

    Below is this week's log of fixes and improvements: Improvements [Upgrade ]  – SMS campaigns automatically include default compliance messaging for recipients in order to be compliant with the US Telephone Consumer Protecti...
  3. Alchemer Release Notes: June 28th, 2021

    Below is this week's log of fixes and improvements: Improvements [Performance ]  –  Account Admins will be shown a validation message prior to deleting a Salesforce integration.  [Performance ]  – ...
  4. Alchemer Release Notes: June 24, 2021

    Below is this week's log of fixes and improvements: Improvements [Upgrade ]  – In app help notification for Alchemer customers using SMS campaigns was added, so that customers know what compliance information is needed for ...
  5. Alchemer Release Notes: May 26th, 2021

    Below is this week's log of fixes and improvements: Improvements [ Performance ]  –  Removed the 6-hour wait between SMS send operations.  Users can now update and send an SMS campaign if all contacts from the ...
  6. Alchemer Refund Policy

    Alchemer's refund and return policy are dependent on several factors based on the account type, term of the subscription, and additional features being utilized by the account. Below explores the specific information regarding Alchemer's Ref...
  7. Alchemer Release Notes: May 20th, 2021

    Below is this week's log of fixes and improvements: Improvements [ Performance ]  – Added ability to refire google spreadsheet actions.  [ Performance ]  – Google Sheets Integrations and Actions now dis...
  8. Facebook Domain Verification

    Sharing a Survey via Post to Social Media , as well as posting a share link to a social media platform has not changed. If one is an Alchemer user currently deploying  Facebook ads ,  recently Facebook integrated a new procedure ...
  9. Reporting License

    The Reporting License is not   available for DIY accounts within Alchemer. The Reporting license allows accounts to purchase and create a login for members of an organization to access , create, share and view   Reports ...
  10. Alchemer Training

    Alchemer offers several training options to accelerate learning and engage users in the full functionality of the Alchemer platform. Below we will explore some of our offerings. Private Virtual Training Have your team meet us online for private tr...