New Articles

  1. Alchemer Release Notes: November 11th, 2020

    Below is this week's fixes and improvements: Improvements [ Performance ] –  Updated dashboard so that it loads data dependent on the VDB to allow users to use the page more swiftly. [Performance] – Added new keys...
  2. Alchemer SSO Certificate Migration

    Let's get  y our SSO Integrations migrated to our new  Alchemer  domains! Along with the new alchemer application domains (app.alchemer.com, app.alchemer-ca.com, app.alchemer.eu) used for login, we have introduced new cer...
  3. Alchemer Community Undergoing Maintenance

    Alchemer Community is currently undergoing scheduled maintenance to provide the best user experience possible. Don't worry, there are several options currently available to help users build out solutions and projects in the meantime! Alchemer H...
  4. Whitelisting Alchemer IP Addresses and Domains

    Sometimes you may run into deliverability issues and may need to whitelist Alchemer domains or IP addresses to help resolve this issue.
  5. Low Vision Mode

    Part of Alchemer's updates to make survey taking accessible to all respondents, Low Vision Mode allows survey respondents to increase contrast ratios, font sizes, and font weight.
  6. Leading Practices: Textbox Vs. Essay Which Question Type Should I Use?

    Generally speaking, we recommend using textbox questions to collect a single word or short sentence response. Use essay questions to collect a paragraph or two of text.
  7. Survey Building FAQs and Troubleshooting Tips

    Alchemer's Build tab offers endless options for both creating and customizing your survey questions. Explore this FAQ for answers to commonly asked questions surrounding the Build tab.
  8. Billing FAQs

    The Billing section of Alchemer is accessible to Account Administrator users. How often will I get billed? Alchemer offers Annual Billing.
  9. Reports and Exports FAQs and Troubleshooting

    Common questions and troubleshooting tips for Alchemer's various report/export types, including: Crosstab Comparison Report TURF Report Profile Report Fall-Off Statistics CSV/Excel Export SPSS Export Bulk PDF Export...
  10. System Requirements for Using Alchemer

    Using an outdated browser, specifically a browser that does not support TLS (Transport Socket Layer) 1.2, exposes you to security flaws that put you, your data, and our system at risk.