Popular Articles

  1. Survey Diagnostics

    The Survey Diagnostics tool on your survey's Test tab includes an Estimated Length, Fatigue Score, Accessibility Score.
  2. Star Rating Grid Question Type

    Star Rating Grid questions allow respondents to use stars to rate multiple items (rows) on multiple dimensions (columns). Each star represents the equivalent numeric value for that rating (e.g. Four
  3. Survey Share Link Branding and Customization

    For each project, a link is automatically generated that includes the survey ID and title. You can also customize and brand your links by clicking Customize for the Primary Share Link.
  4. Make Sure Your Email Gets Where It's Going

    The ability to distribute surveys via email campaigns within Alchemer is one of our most popular features. In order for this powerful feature to continue to meet your needs we continually work...
  5. Set Up Response Data Encryption

    All Alchemer data is encrypted "at rest" at disk level. If you are looking for a further layer of security, the Response Data Encryption feature allows you to encrypt data at the application le...
  6. Custom Email Settings: SMTP, DKIM, & SPF Records

    To enable using a custom From Address in Email Actions and Email Campaigns, you must either send from your own SMTP server or configure your domain with SPF and DKIM records.
  7. Alchemer US Maintenance Window: August 2022

    Maintenance Notification Alchemer will be performing scheduled maintenance on our databases, with minimal planned downtime. Please refer to the schedule below: On Tuesday  August 16, 2022 from 9:00 PM MDT to 9:15 PM MDT , some services, inc...
  8. Using Data About Your Contacts in Invite Messages and Surveys

    The data uploaded with your contacts will be stored and available in the Email Campaign Contact Fields to set up logic in your surveys and to use in filtering in your reports. This data will also be
  9. Create a Payment Form

    The Payment Form allows you to set up an order form or donation form for purchasers to select various products and services and submit a payment! We've integrated with Stripe to bring you the abil...
  10. Salesforce Push Action: Sending Survey Data to Salesforce (Upsert, Insert, or Update)

    Setting up a Salesforce action to push data from your Alchemer survey to Salesforce is easy! Pushing data simply means sending data to Salesforce. You can leverage logic options to push to differe