Popular Articles

  1. Clear Browser Cache and Cookies

    If you are experiencing strange behavior when building or previewing a survey, we have a clear link cache tool  that usually helps. Another helpful option is to clear your browser's cache and cookies. Here's how to accomplish this in each of the f...
  2. Profile Report

    Creating a Profile Report allows you to compare one response to how the rest of the survey sample answered.
  3. Set Up DKIM & SPF Records

    Configuring your domain with DKIM & SPF Records enables the use of a custom From Email address in Alchemer Email Actions and Email Campaigns.
  4. Why am I receiving a "There are currently multiple sessions logged in with this username and password" error message when I log in?

    Are you seeing the below message about multiple sessions? Wondering why you are receiving this? Alchemer does not support multiple sessions for the same login credentials. The above error message will be shown if you share login credentials with...
  5. Using Multiple Conditions and Groups in Logic Rules

    You can add multiple Conditions or Groups of conditions to your logic rules. This allows you to combine multiple rules together with an AND or an OR. You can also set up groups for rules together aga
  6. Embed Video in Your Survey

    The Video Player element allows you to add video that respondents can play as part of the survey. You can use video in your surveys for any number of things! Have your respondents rate their favorite quick video clip, test their foreign language com...
  7. Javascript snippets

    Snippets designed to be used in Javascript Actions, not as stand-alone scripts.
  8. Copy a Survey

    There are two ways to copy a survey. You can find the survey you wish to copy then copy it or create a survey then search for the survey you wish to copy. The method you choose will probably depend o
  9. Identify Respondent Info: Who Took My Survey?

    Looking for a way to determine both who responded to your survey and which response belongs to whom? There are several ways to go about this. Before you decide on your approach you'll need to answ...
  10. API Reference

    This feature is available to enterprise customers. If you are interested, please contact us for more information! Using the Alchemer API, you can build surveys, manage audiences, share surveys, get responses, and more! Visit our Developer Res...