-
During your trial period, you can click on the Activate Account button at any time to select your desired license type and submit payment.
-
An Account Administrator is a specific type of user within Alchemer and has administrative capabilities that general Alchemer users do not.
-
Billing Information can be updated by Account Admins. To update your billing information, click Account > Billing in the upper right-hand corner while logged in to Alchemer.
-
For Team & Enterprise Accounts, the easiest way to allow a user access to a given survey is to assign them to the team that that survey is assigned to. Because surveys are owned by teams and users ar
-
You will be charged one payment for an entire year of Alchemer. By default, accounts paid with a credit card will automatically renew 11 months from the date of the initial payment.
-
Teams are an organizational tool to help you manage your users and surveys. Once you assign a survey to a team, it's only visible to users on that team. This can help you with keeping your surveys se
-
Looking to cancel, downgrade, or delete your account? The steps to do so are a bit different depending on your account type. Select your account type below for more info.
-
If you find yourself needing more features, you can always upgrade your Alchemer License. The steps to do so are a bit different depending on your account type. Select your account type below for
-
Get answers to all your account and login questions and issues in this list of FAQs. Find information about trial accounts, the free plan, password resets, and other common account related questions.
-
The Billing section of Alchemer is accessible to Account Administrator users. How often will I get billed? Alchemer offers Annual Billing.