Popular Articles

  1. Master and Sub Accounts

    Sub-accounts are available as an add-on. If you are interested in the Sub-accounts, please contact us for additional information. Sub-accounts are typically used for one of two reasons...
  2. Signature Question Type

    The Signature question type allows survey respondents to add their signature using a mouse or touch screen. Respondents can sign and provide their name via an open text field.
  3. Standard Report: Longitudinal Reporting

    Longitudinal reporting allows you to view data for your survey questions over time. Using longitudinal reporting you can get a sense for trends in your data in your longer running surveys.
  4. Only Send Reminder to Respondents Who Have Partially Completed Your Survey

    Alchemer Reminder messages automatically send to contacts with a response status of Partial or Not Started. If you would like to send a reminder only to contacts with the Parial status, use the workaround described in this article. Looking to s...
  5. Clear Link Cache(s)

    While any changes you make to your survey can be viewed right away in the application, the time it takes for live, external survey links, and embeds to reflect changes will take a little longer.
  6. Build Logic Based on Piped Options

    Option piping allows you to use the answer(s) (either those that were selected or left unselected) from a previous question as the answer options in a question on a later page.
  7. Style Your Report

    Do you need for your survey's report to correspond with your brand or perhaps your client's brand? You're in the right place; this tutorial covers the style options available in the Standard Report.
  8. Filter Export Data

    There are many reasons why you may not want to include all of your data in an Export. You may only want to see people who answer a specific question, or data from a certain date range. We allow you to do all of this with Export filtering.
  9. Which Salesforce Field Should I Use With Each Alchemer Question Type?

    Selecting the right Alchemer question type for the kind of data you wish to gather on your survey is paramount. Making sure that you are connecting that question to the right type of field in your
  10. Set Up Logic Based on Survey Language

    Using our Text & Translations tool you can provide a complete translation of your survey including question titles, answer options, as well as, error messages and button text. This is generally the best practice for providing translated versions of...