Updated Articles

  1. Getting started and signing in to Alchemer Voice

    Alchemer Voice helps you capture, analyze, and act on customer conversations at scale. This article covers how to sign in to Alchemer Voice and how to grow your team by inviting new members. Go to fourfour.ai to access Alchemer Voice. ...
  2. User Management

    Overview User management in Alchemer Voice lets an administrator add teammates to your account, assign each person one or more roles, and control what they can see and do. This article covers how to add users, what each role can do, and a few...
  3. Company Description Setup

    Overview Your company description gives Alchemer Voice the business context it needs to interpret conversations and feedback accurately. It is organized into three sections, Product and Service, Team and Process, and Competitive and Market, s...
  4. Slack

    Overview The Slack integration connects Alchemer Voice to your team's Slack workspace so you can capture and share customer insights, trigger alerts, and automate workflows in the channels where your team already collaborates. Alchemer Voice ...
  5. Salesforce

    Overview The Salesforce integration connects Alchemer Voice directly to your Salesforce CRM so you can bring key sales and customer data into Alchemer Voice for deeper analysis. The connection is API based and supports most of the standard Sa...
  6. RingCentral

    The RingCentral integration for Alchemer Voice automatically imports the calls you record and transcribe in RingCentral and RingSense into your Alchemer Voice workspace. Alchemer Voice then generates insights from those calls and links them to you...
  7. Outreach

    If you already use an Amazon S3 bucket to receive your Outreach content, you can give Alchemer Voice read access to that bucket by creating a cross-account IAM role in AWS. The steps below walk you through the process. Before you begin M...
  8. Outlook 365

    The Outlook 365 integration connects your organization's Microsoft Exchange accounts to Alchemer Voice. It enables single sign-on (SSO) through Microsoft Entra ID and keeps your Outlook calendars and mailboxes in sync with Alchemer Voice. If ...
  9. Notion

    Notion is a connected workspace where teams keep notes, documents, and databases. When you connect Notion to Alchemer Voice, Tracker reads the product ideas stored in your Notion databases and matches them to the customer insights that Alchemer Vo...
  10. Microsoft Teams

    Overview If your organization already has meeting recordings in Microsoft Teams, you can import them into Alchemer Voice for analysis. Alchemer Voice reviews the calendars of team members who are Alchemer Voice users, identifies recorded meet...