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Overview Alchemer Voice helps you capture, analyze, and act on customer conversations at scale. It brings in your calls, meetings, chats, emails, and support tickets, turns them into short statements called insights, and links those insights to t...
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Overview
User management in Alchemer Voice lets an administrator add teammates to your account, assign each person one or more roles, and control what they can see and do. This article covers how to add users, what each role can do, and a few...
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What are Conversations?
Conversations are any recorded interactions, such as calls, meetings, or messages, between your company and your customers, prospects, or internal teams. Alchemer Voice captures these interactions automatically from yo...
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Alchemer Voice helps you capture, analyze, and act on customer conversations at scale. This article covers how to sign in to Alchemer Voice and how to grow your team by inviting new members.
Go to fourfour.ai to access Alchemer Voice.
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Overview
Alchemer Voice captures customer conversations, extracts short statements called insights from them, and links those insights to the accounts and contacts in your CRM. Every insight links back to the conversation it came from. This art...
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Overview
The Starter checklist on your Dashboard lists the steps that get your workspace producing insights. The cards you see can vary by account, role, and permissions, so your checklist may not match a teammate's.
Set up your workspace
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Overview
The usage activity report, at Admin > Activity , charts how your team uses Alchemer Voice over time and lists your 10 most active users. The report is available to admins.
What's counted
The report counts sessions, which are per...
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Overview
You can share an analyzed conversation with someone outside your organization without giving them an Alchemer Voice account. Alchemer Voice creates a link to a read-only page, which you can copy or have emailed to the conversation's ex...
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Overview
My Profile holds the settings that belong to you as a user: your name, job domain, photo, and conversation alert emails. To open it, select your name at the bottom of the left-hand menu.
Details
Job Domain is your role in th...
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Overview
Accounts lists the companies synced from your connected CRM (e.g. Salesforce, HubSpot, or Dynamics 365). For each company, it shows open opportunities and leads, the conversations and insights linked to it, and related Tracker issues. ...