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Because Google is now weighing recent ratings more heavily than historical ratings, if an app receives more one-star reviews in the current week and Google drops the apps rating, they will send through the ratings data that supports that score instead of the actual numbers coming through.
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The Download Center is the central place to view and export any downloads you have initiated on your data across all the apps you have access to.
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A short video walkthrough of how to use Alchemer Digital Insights, allowing you to dig into open-ended feedback.
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A short video walkthrough of how to use Alchemer Digital's reporting capabilities, along with our tips for best results.
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Last Updated: 10/18/2024
in Alchemer Digital A quick-start guide to get you up and running with Alchemer Digital. Read on for step-by-step instructions to integration success.
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Last Updated: 10/18/2024
in Release Notes Release notes for Alchemer's October 17th product release.
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Gather data without internet access using Alchemer's offline surveys. Collect responses anywhere and upload when back online!
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Account administrators, users with the Editor role, as well as Team Managers have the ability to organize projects as well as customize the home page using Folders. This includes the ability to add Folders, Sub Folders, as well as provide acce...
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Customer feedback collected through Alchemer seamlessly flows into your Gorgias ticket management systems, reducing data silos and conserving time and resources that would have otherwise been used to create new tickets or manually input feedback into Gorgias tickets.
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The Gorgias initiator allows you to automatically trigger targeted customer feedback workflows in Alchemer when specific events occur in Gorgias.