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What are Conversations?
Conversations are any recorded interactions, such as calls, meetings, or messages, between your company and your customers, prospects, or internal teams. Alchemer Voice captures these interactions automatically from yo...
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Overview
User management in Alchemer Voice lets an administrator add teammates to your account, assign each person one or more roles, and control what they can see and do. This article covers how to add users, what each role can do, and a few...
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The Analyst brings generative question-and-answer analysis to Alchemer Voice. Point it at a set of conversations, insights, or topics, give it a prompt, and it returns an AI-generated answer that you can read, copy, or share. Each finding links ba...
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The Monitor tool in Alchemer Voice lets you track how themes, topics, and keyword mentions move over time. Instead of relying on a single snapshot, you can watch a trend develop, compare it against others, and surface the shifts that matter to you...
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Workflows let you automate repetitive tasks in Alchemer Voice so they run on their own instead of being handled by hand. Common uses include generating summaries, applying labels, producing reports, sending custom notifications, and posting to Sl...
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A topic is a group of insights about the same theme, inside a topic set. To create sets and tune how many topics you get, see Topic sets . Read a topic page Open a topic from a topic set, from the Trending topics card on the Dashboard, or from ...
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Labels are colored tags that you create and attach to items so you can group things your CRM can't segment, such as competitor mentions, a research project, or a pilot program. Open a label to see everything that carries it. Labels exist only in A...
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Topic Sets let you set a baseline and then organize and analyze customer priorities, feedback, and trends. Use a Topic Set to group insights around a focus area so you can track what matters most to a region, product, or customer segment. Draft a...
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Overview
Your company description gives Alchemer Voice the business context it needs to interpret conversations and feedback accurately. It is organized into three sections, Product and Service, Team and Process, and Competitive and Market, s...
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The Alchemer Voice search function helps you locate content quickly using keywords, boolean operators (typed in lower case), and quoted phrases, and filters narrow the results further. Here is how it works.
Search
Search runs when you pr...