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PII redaction is an add-on feature, contact your account manager. Overview Alchemer Voice can detect personal information (PII) in conversations, such as names, email addresses, and card numbers, and replace it with placeholders like [PERSON-1] ...
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Overview An insight is a short, self-contained statement extracted from a conversation, written so you don't need to open the transcript to understand it. Names are removed from insight text, and every insight links back to its conversation. You ...
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Overview If a meeting didn't arrive in Alchemer Voice automatically, you can upload its recording. An upload creates a draft conversation. You add a transcript (import one or have Alchemer Voice transcribe the audio), confirm the details, and sel...
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Overview Conversations can enter Alchemer Voice five ways, and most teams combine several. Each captured conversation is transcribed where needed, analyzed using the analysis allowance on your plan, and listed under Conversations. Comparison ...
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Overview Alchemer Voice helps you capture, analyze, and act on customer conversations at scale. It brings in your calls, meetings, chats, emails, and support tickets, turns them into short statements called insights, and links those insights to t...
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Overview A group is a named list of team members, such as a regional sales team or a support squad. Groups change what people can see only if their role includes one of the "group" permissions. You need the "Manage team members" permission to cre...
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Overview
A role is a set of permissions. A person can have several roles and receives the combined permissions of all of them. Manage roles under Admin > Roles, which requires the "Manage team members" permission.
Built-in roles
Built-in ...
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Overview
Alchemer Voice captures customer conversations, extracts short statements called insights from them, and links those insights to the accounts and contacts in your CRM. Every insight links back to the conversation it came from. This art...
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Overview
Amazon Redshift is a cloud data warehouse from Amazon Web Services (AWS) used by organizations to store, query, and analyze large volumes of structured data with SQL.
The Alchemer integration with Amazon Redshift supports au...
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Created On: 11/02/2026
in Release Notes Alchemer Product Release Notes
Release highlights
Control who can copy surveys: a new role permission lets people create surveys without being able to copy existing ones.
Manage large quota sets faster: reorder quotas with drag...