Popular Articles

  1. Create and Customize a Legacy Summary Report

    This report type is only available in accounts and surveys created before March 2016. Support for Legacy Summary Reports will be removed on September 1st, 2019. After this date, Legacy Summary Reports will no longer be supported by our Support or ...
  2. Anti-Spam Requirements for Sending Emails from Alchemer

    Because we offer Email Campaigns as an option for sending out your survey, we are considered an email service provider (ESP). Thus, we are required to enforce spam laws. Spam negatively impacts deliverability rates, and we want to ensure that when y...
  3. Delete Test Responses

    If you've followed our best practices for testing your survey you can easily filter out responses marked as test from your reports and exports.
  4. Customize the Link Text in My Email Campaign Message

    If you wish to customize the link to read something other than "Click Here to Start the Survey" double click the link. In the popup that appears, enter the text you wish to display as the clickab...
  5. Enable Low Vision Mode

    Part of Alchemer's updates to make survey taking accessible to all respondents, Low Vision Mode allows survey respondents to increase contrast ratios, font sizes, and font weight.
  6. What payment methods are accepted?

    All accounts under $5,000 must be guaranteed by credit card and must be set to auto-pay. Payments can be made with a credit card within the application.
  7. Delete Contacts From Your Email Campaign

    There are several options for deleting contacts from an Email Campaign. You can delete selected contacts, delete all contacts, or delete unsent contacts.
  8. Add a New Contact to an Email Campaign

    It's fairly common to add a contact or two to your email campaign after your initial invite was sent out to the original list of contacts. Adding a contact or two is pretty simple.
  9. Compute Averages in Reports

    Within Reports, averages can be computed for all single-select question types.
  10. Collect Meaningful Feedback

    Leading Practice Want to view more like this? Check out our Leading Practice & FAQ Home Page ! When taking on a new project, seasoned professionals and those just starting out in their career likely all ask themselves the same question — ...