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Having trouble getting your email campaign contact list to upload? Below we'll cover some common issues that cause upload problems.
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All new accounts need to receive authorization in order to send and test an email campaign in our system. We do this in order to prevent abuse of our email system. This improves our overall deliverability. Before you can send your first email cam...
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Alchemer Reminder messages automatically send to contacts with a response status of Partial or Not Started. If you would like to send a reminder only to contacts with the Parial status, use the workaround described in this article. Looking to s...
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Using the Email Lists feature (available to account administrators) , you can send Email Campaign invites to a subset of your contacts and even have Alchemer randomly select x number of contacts that have not been surveyed in x number of days ...
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Are you receiving an error message that reads "The survey link merge code was reinserted into your message" when trying to save your email campaign message? This is because you deleted the survey lin
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Email Campaigns are one of our most popular features. It is also one of our most complex features. Below are some of the most frequently asked Email Campaigns questions.
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Because we offer Email Campaigns as an option for sending out your survey, we are considered an email service provider (ESP). Thus, we are required to enforce spam laws. Spam negatively impacts deliverability rates, and we want to ensure that when y...
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If you have encountered bounced emails in your Alchemer Email Campaigns, you may be wondering what effects this has on that campaign and future email campaigns.
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Our support heroes answer this question all the time! Below we'll cover the benefits of using the Alchemer Email Campaign!
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One of the main benefits of copying an Email Campaign is the time that you save by not having to recreate messages and customize settings. Before you copy your campaign, note items that are not copied
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The font in which you email campaign invite messages display depends on the recipient's email client. This is typically either Arial or Times New Roman. You can change this font to one of the above web safe fonts. To do so, go to the Messages tab...
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We always recommend sending a test of each message in your Email Campaign to ensure proper formatting before sending out to your full contact list.
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Once you've sent out messages via an Email Campaign, you can monitor the progress of each message on the Delivery Statistics page which will have statistics for each message you sent as well as re...
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Did you receive an email with contents similar to the below? This email can be triggered when working with an Email Campaign (specifically when uploading contacts to your Email Campaign). If one of the contacts in your spreadsheet file i...
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Leading Practices and FAQs Want to see how to take projects from good to great? Check out our Leading Practice & FAQ Home Page ! Determining the reason why an email you've sent does not get delivered can be difficult. When sending out you...
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Any data uploaded along with your contacts' email addresses can be used in your email campaign invite messages. Say, for example, you upload your contacts' first and last names; you can then personalize the greeting of your invite message with this ...
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Depending on the size of your contact list, the time it takes for all of your message to send out can vary. We run a health check on all campaigns by first sending to a random 5% or 400 contact...
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There are several requirements for sending to contacts added to Email Campaigns. The requirements apply to your lists, and lists you may have obtained from your clients.
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It's fairly common to add a contact or two to your email campaign after your initial invite was sent out. We know how important it is to only send emails to your contacts when necessary. That's why all of our messages, invites, reminders and thank y...
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Best Practice Tip We send out a lot of survey invitations and there's one thing we always want you to keep in mind: tl;dr . Say what? That is internet shorthand for T oo L ong; D idn't R ead. The best way to have the most impact in an inv...