Popular Articles

  1. Salesforce: Passing Dates

    Depending on what date you're trying to pass to Salesforce you'll have a few different options. Formatting System DateIf you're just passing the system date and you just need to make sure it's format
  2. CSS Class Names: Apply Styles to Individual Survey Questions

    CSS Class Names allow you to set up a CSS Class on a specific question (or action) that you can then apply CSS to in your survey's theme settings. More technically speaking, a class is a text string that is added to the question's outer-m...
  3. Change Icons for Checkboxes and Radio Buttons

    You can easily increase the size of the Radio Button and Checkbox icons in Alchemer surveys so that they are easier for your survey respondents to select.
  4. Use Autofill JavaScript to Save Time Taking and Testing Surveys

    Ever get tired of clicking through your survey while testing? Adding some JavaScript to a bookmark can save you a ton of time! This tutorial will walk you through adding this bookmark to your browser
  5. Custom Email Settings: SMTP, DKIM, & SPF Records

    To enable using a custom From Address in Email Actions and Email Campaigns, you must either send from your own SMTP server or configure your domain with SPF and DKIM records.
  6. Understand and Reduce Bias in Your Surveys

    Leading Practice Sampling Bias - Who You Survey Sampling Bias: When some members of your survey population are less likely to be invited to be surveyed than others. If you are looking to draw conclusions about a certain group, you'...
  7. Grant Account Access to the Alchemer Support Team

    At times, you may need to contact Alchemer's Support Team with a question or a survey-related issue. Certain issues may require the Support Hero that you are working with to access your account an
  8. Set Up Question Logic

    Alchemer logic features allow you to customize your survey for each respondent. This will save your respondents from survey fatigue and improve your data quality.
  9. Merge Codes: Dynamically Pull Data

    Merge Codes can be used throughout Alchemer to dynamically pull and display data previously entered in your survey, or data from your account, email invitation...
  10. Allowlisting Alchemer IP Addresses and Domains

    Sometimes you may run into deliverability issues and may need to whitelist Alchemer domains or IP addresses to help resolve this issue.