New Articles

  1. Passare Integration with Alchemer Workflow

    Overview Passare is a case management platform used by funeral homes and cremation providers to manage cases, arrangements, and related workflows. The Alchemer integration with Passare supports case lookups, acquaintance lookups, and acqua...
  2. Passare Authentication

    Overview    The Alchemer Passare integration uses an API Token to authenticate. Passare API Credentials What You Need An API Token (your API Key from Passare) How to Get Your Passare API Credentials 1. Request API ...
  3. HubSpot Authentication

    Authenticate with HubSpot.
  4. AWS Authentication

    Authenticate with AWS using Cognito OAuth 2.0.
  5. User Management

    Overview User management in Alchemer Voice lets an administrator add teammates to your account, assign each person one or more roles, and control what they can see and do. This article covers how to add users, what each role can do, and a few...
  6. Company Description Setup

    Overview Your company description gives Alchemer Voice the business context it needs to interpret conversations and feedback accurately. It is organized into three sections, Product and Service, Team and Process, and Competitive and Market, s...
  7. Slack

    Overview The Slack integration connects Alchemer Voice to your team's Slack workspace so you can capture and share customer insights, trigger alerts, and automate workflows in the channels where your team already collaborates. Alchemer Voice ...
  8. Salesforce

    Overview The Salesforce integration connects Alchemer Voice directly to your Salesforce CRM so you can bring key sales and customer data into Alchemer Voice for deeper analysis. The connection is API based and supports most of the standard Sa...
  9. RingCentral

    The RingCentral integration for Alchemer Voice automatically imports the calls you record and transcribe in RingCentral and RingSense into your Alchemer Voice workspace. Alchemer Voice then generates insights from those calls and links them to you...
  10. Outreach

    If you already use an Amazon S3 bucket to receive your Outreach content, you can give Alchemer Voice read access to that bucket by creating a cross-account IAM role in AWS. The steps below walk you through the process. Before you begin M...