-
The Aircall integration for Alchemer Voice automatically imports the calls you record and transcribe with Aircall AI Assist into your Alchemer Voice workspace. Once your calls are in Alchemer Voice, the platform generates insights from them and li...
-
Alchemer Voice keeps you informed about your conversations by sending alerts when a conversation finishes processing. This article explains the notifications you receive by default, how to tailor them to your needs, what each message contains, and...
-
The Monitor tool in Alchemer Voice lets you track how themes, topics, and keyword mentions move over time. Instead of relying on a single snapshot, you can watch a trend develop, compare it against others, and surface the shifts that matter to you...
-
The Analyst Tool brings generative question-and-answer analysis to Alchemer Voice. Point it at a set of conversations, insights, or topics, give it a prompt, and it returns an AI-generated answer that you can read, copy, or share. Each finding lin...
-
Insights are short snippets of text that Alchemer Voice pulls from your recorded meetings, phone calls, and support tickets. Each insight is a micro-summary that captures a concept, a need, or a request voiced by someone in your audience.
App...
-
The Dashboard is the home screen of Alchemer Voice. It surfaces the most important activity in your account at a glance, combining the Trending topics and Insights widgets in a single view so you can check the health of your conversation data with...
-
Workflows let you automate repetitive tasks in Alchemer Voice so they run on their own instead of being handled by hand. Common uses include generating summaries, applying labels, producing reports, and sending custom notifications.
Triggers ...
-
Labels give you a flexible way to group and retrieve conversations and insights around themes, keywords, or context that your CRM does not already capture. Reach for them when you need a quick, focused way to pull together related records that wou...
-
The Prompt Library is a central place to store and reuse the prompts that drive analysis and reporting in Alchemer Voice. Saving a prompt once and reusing it keeps your analysis fast and consistent across conversations, meetings, and projects.
...
-
The Alchemer Voice search function helps you locate content quickly using keywords, boolean operators (typed in lower case), and quoted phrases. Here is how it works.
Exact phrase search (with or without quotes)
When you enter multiple w...