Updated Articles

  1. Provider-specific Information for Adding or Updating Listings

    Article Content When you add a new location to Chatmeter, listings begin to generate automatically for many providers such as Apple and Yelp. For some, including Facebook and Google, the addition of new listings is manual and isn’t done aut...
  2. Using UTM/Tracking Website URL and Call Tracking Numbers

    Article Content Google, Facebook, and Bing give you the ability to embed UTM tracking website URLs and call tracking numbers, used in gathering tracking data on visitors to your listings for use in analytics.  To use call tracking numbers...
  3. Yelp Access for Managing Listings

    Article Content You or Chatmeter can initiate the transfer of new or updated location information for your Yelp listings. For Chatmeter to do this, you must have a Yelp business account and have added the account to Chatmeter. If you have p...
  4. Bing Access for Managing Listings

    Article Content You or Chatmeter can initiate the transfer of new or updated location information for your Bing accounts.  Chatmeter can claim and publish your listings to Bing Places through the Chatmeter account. We can’t claim listings...
  5. Managing Customer Reviews and Responses

    Article Content Managing and responding to customer reviews can improve search ranking, increase customer loyalty, and show potential customers that their opinions are valued. Review responses require specific account permissions and can ...
  6. Competitor Benchmarking

    Article Content The Competitors tab is where you can easily benchmark your business as compared to the competitor brands most relevant to you. You can find the Competitor Benchmarking report in your Chatmeter dashboard under Reputation → ...
  7. Set Up a Data Retention Policy

    Within Alchemer, the Data Retention Policy (DRP) Settings allow Account Administrators to specify how long you wish to retain survey responses.
  8. Share, Email, Embed, or Schedule a Report

    Our report sharing features allow you to share results with your customers, clients, colleagues, and stakeholders as soon as responses start rolling in! You can also set up a schedule for a report...
  9. Use Question Labels

    Question Aliases, available on the Logic tab of each of your questions, allow you create a shortname for questions in your survey. These shortnames are great to use in reports and exports.
  10. *New* Standardize Your Data With Question Labels

    To make it easier to organize and report on data across surveys, Alchemer offers Question Labels, an improved version of our Question Alias feature. This enhancement includes a redesigned label field, new label management tool, and broader usability across teams.