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PII redaction is an add-on feature, contact your account manager. Overview Alchemer Voice can detect personal information (PII) in conversations, such as names, email addresses, and card numbers, and replace it with placeholders like [PERSON-1] ...
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Overview A group is a named list of team members, such as a regional sales team or a support squad. Groups change what people can see only if their role includes one of the "group" permissions. You need the "Manage team members" permission to cre...
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Overview
A role is a set of permissions. A person can have several roles and receives the combined permissions of all of them. Manage roles under Admin > Roles, which requires the "Manage team members" permission.
Built-in roles
Built-in ...
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Overview An insight is a short, self-contained statement extracted from a conversation, written so you don't need to open the transcript to understand it. Names are removed from insight text, and every insight links back to its conversation. You ...
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Overview Conversations can enter Alchemer Voice five ways, and most teams combine several. Each captured conversation is transcribed where needed, analyzed using the analysis allowance on your plan, and listed under Conversations. Comparison ...
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Overview If a meeting didn't arrive in Alchemer Voice automatically, you can upload its recording. An upload creates a draft conversation. You add a transcript (import one or have Alchemer Voice transcribe the audio), confirm the details, and sel...
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Overview
Amazon Redshift is a cloud data warehouse from Amazon Web Services (AWS) used by organizations to store, query, and analyze large volumes of structured data with SQL.
The Alchemer integration with Amazon Redshift supports au...
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Overview
The Alchemer Amazon Redshift integration uses AWS credentials to authenticate and securely connect to your Redshift cluster or Redshift Serverless workgroup.
Amazon Redshift API Credentials
What You Need
AWS Acces...
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Overview
Tracker connects your product discovery process directly to customer insights. It matches ideas or issues from your product management tool with feedback from your customer interactions, so you can see how well each idea is supported...
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Overview
The Slack integration connects Alchemer Voice to your team's Slack workspace so you can capture and share customer insights, trigger alerts, and automate workflows in the channels where your team already collaborates. Alchemer Voice ...