Updated Articles

  1. Listings Summary

    Article Content The default version of the Listings Summary Report (Locations > Listings Summary) is a snapshot of all listings for your monitored locations. For each provider, the default summary report lists numbers of your business’s l...
  2. Listings Accuracy

    Article Content The Listings Accuracy page has graphs that report details about listings. Included are: Listing Accuracy —Statistics over time for listing accuracy, which includes accuracy of Name, Address, and Phone number for the loc...
  3. Scheduling Updates to Working Hours

    If your business hours change on a regular basis (monthly, seasonally, or some other predictable  way), you can schedule your regular hours to change automatically. You can do this for one or many locations at once.  Watch the video   See...
  4. Managing Customer Reviews and Responses

    Article Content Managing and responding to customer reviews can improve search ranking, increase customer loyalty, and show potential customers that their opinions are valued. Review responses require specific account permissions and can ...
  5. Bing Access for Managing Listings

    Article Content You or Alchemer can initiate the transfer of new or updated location information for your Bing accounts.  Alchemer can claim and publish your listings to Bing Places through the Alchemer account. We can’t claim listings fo...
  6. Duplicate Listings

    Watch the video When Alchemer detects more than one listing for a location, it selects the best match for your location as the primary listing. You can also enter a URL manually as a primary listing. Alchemer labels additional listings as dup...
  7. Alchemer AI Smart Question

    Alchemer AI for survey.
  8. Salesforce Integration for Alchemer Workflow

    Overview Salesforce is a cloud-based CRM platform used by organizations to manage customer relationships, sales pipelines, and business data. It provides teams with tools to track leads, manage contacts, automate workflows, and gain insights ac...
  9. Salesforce Integration for Alchemer Survey

    Overview Salesforce is a cloud-based CRM platform used by organizations to manage customer relationships, sales pipelines, and business data. It provides teams with tools to track leads, manage contacts, automate workflows, and gain insights ac...
  10. Integration Tools and Utilities for Alchemer Workflow

    Get details about a timestamp, so that you can use the parts of the timestamp in logic and when creating workflow messages.