Updated Articles

  1. Survey Share Link Branding and Customization

    For each project, a link is automatically generated that includes the survey ID and title. You can also customize and brand your links by clicking Customize for the Primary Share Link.
  2. Create a System Usability Scale (SUS) Questionnaire

    Learn to set up the System Usability Scale (SUS) to measure usability in surveys with step-by-step instructions and custom code.
  3. How do I change my login email address?

    To change your login email address go to Account > My Preferences > General.
  4. Kentico Integration for Alchemer Survey

    Pull data from an object in Kentico into Alchemer, to customize surveys.
  5. Website Intercept

    Website Intercept surveys allow you to target visitors with content that can drive conversions or engagement through feedback surveys.
  6. Set Up a Data Retention Policy

    Within Alchemer, the Data Retention Policy (DRP) Settings allow Account Administrators to specify how long you wish to retain survey responses.
  7. Downgrade or Cancel Your Account

    Looking to cancel, downgrade, or delete your account? The steps to do so are a bit different depending on your account type. Select your account type below for more info.
  8. View, Delete, Edit and Convert Responses

    Under Results > Individual Responses you can review each of your individual survey responses.
  9. Permanently Delete Responses

    Permanently Deleting individual responses is a multi-step process. All of a survey's responses can be viewed via Results > Individual Responses. It is important to note the differences between Deleti
  10. Delete a Survey

    When initially deleted, surveys are placed in the trash (similar to your computer's trash/recycle bin). The surveys can then be permanently deleted from within the trash.