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Labels give you a flexible way to group and retrieve conversations and insights around themes, keywords, or context that your CRM does not already capture. Reach for them when you need a quick, focused way to pull together related records that wou...
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The Prompt Library is a central place to store and reuse the prompts that drive analysis and reporting in Alchemer Voice. Saving a prompt once and reusing it keeps your analysis fast and consistent across conversations, meetings, and projects.
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The Alchemer Voice search function helps you locate content quickly using keywords, boolean operators (typed in lower case), and quoted phrases. Here is how it works.
Exact phrase search (with or without quotes)
When you enter multiple w...
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Topic Sets let you set a baseline and then organize and analyze customer priorities, feedback, and trends. Use a Topic Set to group insights around a focus area so you can track what matters most to a region, product, or customer segment. Create ...
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Overview
Tracker connects your product discovery process directly to customer insights. It matches ideas or issues from your product management tool with feedback from your customer interactions, so you can see how well each idea is supported...
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Topics group related insights around a common theme and show how that theme connects to the records in your CRM. When you open a topic, Alchemer Voice displays every CRM record tied to the insights in that topic. From the same screen, you can filt...
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What are Conversations?
Conversations are any recorded interactions, such as calls, meetings, or messages, between your company and your customers, prospects, or internal teams. Alchemer Voice captures these interactions automatically from yo...
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Most operations in Alchemer Pulse are available both through the app interface and through the API. Who can use the Alchemer Pulse API? The Alchemer Pulse API is available to any customer on Pulse Tier 2 or higher . What you can do with the A...
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After you create a dataset from a Digital Survey or Prompt, you manage and refresh that dataset from the Datasets tab. The Survey or Prompt is the source , the data as it comes from Alchemer Digital, before it's prepared as a dataset in Dashb...
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When you build a chart in Alchemer Dashboard, the panel on the left is the data sidebar . It lists every piece of data in your dataset, organized into groups and color-coded by data type, so you can find and select what you want to visualize. This ...