New Articles

  1. Alchemer Pulse API

    Most operations in Alchemer Pulse are available both through the app interface and through the API. Who can use the Alchemer Pulse API? The Alchemer Pulse API is available to any customer on Pulse Tier 2 or higher . What you can do with the A...
  2. Managing Digital Datasets

    After you create a dataset from a Digital Survey or Prompt, you manage and refresh that dataset from the Datasets tab. The Survey or Prompt is the source , the data as it comes from Alchemer Digital, before it's prepared as a dataset in Dashb...
  3. Understanding the Digital Data Sidebar

    When you build a chart in Alchemer Dashboard, the panel on the left is the data sidebar . It lists every piece of data in your dataset, organized into groups and color-coded by data type, so you can find and select what you want to visualize. This ...
  4. Working with Love Dialog & Rating Dialog Data

    Love Dialog and Rating Dialog data comes to Alchemer Dashboard as pre-built datasets (also called data models, or models). Unlike Digital Surveys and Prompts, you don't create a dataset from a source; Dashboard builds and maintains one Love Dialog...
  5. Building Charts from Digital Survey and Prompt Data

    This guide shows how to turn your Digital Survey and Prompt data into charts and add them to a dashboard. Before you start: This guide assumes you've already created a dataset from your Digital Survey or Prompt. To create one, see Managing Sourc...
  6. What Digital Data You Can Visualize in Dashboard

    This reference lists the Alchemer Digital interaction types you can visualize in Alchemer Dashboard and the kinds of data available for each. Survey and Prompt data becomes available when you create a dataset from the source. Love Dialog and Rati...
  7. Navigating from Digital to Dashboard

    You access Alchemer Dashboard directly from Alchemer Digital using the grid navigation menu. This article explains how to get there and what to expect the first time. Open Dashboard from Digital In Alchemer Digital, open the grid navigation m...
  8. Getting Started with Dashboard for Digital Customers

    Alchemer Dashboard lets you visualize and analyze your Digital feedback in interactive dashboards and charts, and share those insights with your team.
  9. Getting Started with Dashboard for Digital Customers

    If you collect feedback with Alchemer Digital, Alchemer Dashboard gives you a place to visualize and analyze that feedback, and share the insights with your team. This guide orients you to how Dashboard works for Digital customers before you start b...
  10. Gorgias Integration for Alchemer Workflow

    Overview Gorgias is a customer support and helpdesk platform used by ecommerce and online businesses to manage customer tickets, live chat, and support requests across multiple channels. The Alchemer integration with Gorgias supports autom...