Sometimes you may run into email deliverability issues and may need to whitelist Alchemer domains or IP addresses to help resolve these issues. Refer to the below list of Alchemer IPs and domains for whitelisting purposes.
IP Addresses for Survey Invites and Send Email Actions
- 18.104.22.168 (US & CA)
- 22.214.171.124 (US & CA)
- 126.96.36.199 (EU)
IP Addresses for Passing Data via Webhook Action & FTP/SFTP
- 188.8.131.52 (US)
- 184.108.40.206 (US)
- 220.127.116.11 (US)
- 18.104.22.168 (EU)
- 22.214.171.124 (CA)
The following ports are allowed:
- Port 80 for http
- Port 443 for https
Commonly Used Domains
Domains for Email Campaign Invite Links
While specific Email Invite domains are unique to each individual campaign, they follow a similar pattern, such as s-abcd1234-i.alchemer.com.
File and Image Library URLs
- https://alchemerlibrary.s3.amazonaws.com (US)
- https://widgixca-library.s3.amazonaws.com (CA)
These IP addresses are subject to change at any time.