New Articles

  1. Adding Workflow Steps

    The Build Tab is where you will build a workflow. You can access the Build Tab by creating a new workflow or clicking into an existing workflow.
  2. Gladly Initiator: How to Use the Do-Not-Survey Flag

    This document focuses on using the "do-not-survey" flag with the Alchemer Workflow Gladly Initiator. You can use this flag in conjunction with logic to prevent survey distribution when the "do-not-survey" flag is true.
  3. Alchemer Digital – Random Sampling Use Cases

    The Random Sampling feature requires Alchemer Digital customers to be on iOS SDK v5.3.4/Android SDK v5.7.0 or higher. Random Sampling allows you to specify and target an interaction to only a sample percentage of eligible customers (e.g. “I onl...
  4. Alchemer Digital – Response Targeting Use Cases

    Response Targeting is a feature that allows you to target any new interactions to only display to customers that responded a specific way on a past Survey and/or Prompt (formerly Notes). It is a great way to keep a feedback loop going with custom...
  5. Alchemer Digital – Survey Use Cases

    Alchemer Digital Surveys are intended to help you gather feedback from your customers and understand the “why” behind some of the closed-ended or quantitative feedback. Surveys can be configured in your existing Alchemer Digital dashboard and lau...
  6. Alchemer Digital – Prompts Use Cases

    Notes are now Prompts! Now, not only can you use all of the standard Notes features, but also add images to your in-app Prompts. Alchemer Digital Prompts are designed to help you alert your customers to new features, share updates about your ap...
  7. Alchemer Release Notes: March 2024

    Release notes for Alchemer's March Release for all three products.
  8. Use Case: Create a Retention Focused Customer Experience

    Learn how Alchemer can help drive customer loyalty by gaining insights into pivotal moments in your customers' journey.
  9. Use Case: Activate Brand Advocates and Win Back Unhappy Customers

    Learn how Alchemer can help you run highly targeted Digital marketing campaigns.
  10. Alchemer Workflow Zoho Sign Initiator

    With this integration, events that occur in Zoho Sign can automatically trigger Workflows in Alchemer, enabling you to gather valuable feedback at key touch points.