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Topic Sets let you set a baseline and then organize and analyze customer priorities, feedback, and trends. Use a Topic Set to group insights around a focus area so you can track what matters most to a region, product, or customer segment. Create ...
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Overview
Tracker connects your product discovery process directly to customer insights. It matches ideas or issues from your product management tool with feedback from your customer interactions, so you can see how well each idea is supported...
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Topics group related insights around a common theme and show how that theme connects to the records in your CRM. When you open a topic, Alchemer Voice displays every CRM record tied to the insights in that topic. From the same screen, you can filt...
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What are Conversations?
Conversations are any recorded interactions, such as calls, meetings, or messages, between your company and your customers, prospects, or internal teams. Alchemer Voice captures these interactions automatically from yo...
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Most operations in Alchemer Pulse are available both through the app interface and through the API. Who can use the Alchemer Pulse API? The Alchemer Pulse API is available to any customer on Pulse Tier 2 or higher . What you can do with the A...
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After you create a dataset from a Digital Survey or Prompt, you manage and refresh that dataset from the Datasets tab. The Survey or Prompt is the source , the data as it comes from Alchemer Digital, before it's prepared as a dataset in Dashb...
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When you build a chart in Alchemer Dashboard, the panel on the left is the data sidebar . It lists every piece of data in your dataset, organized into groups and color-coded by data type, so you can find and select what you want to visualize. This ...
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Love Dialog and Rating Dialog data comes to Alchemer Dashboard as pre-built data models . Unlike Digital Surveys and Prompts, you don't create a data model from a source; Dashboard builds and maintains one Love Dialog data model and one Rating Di...
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This guide shows how to turn your Digital Survey and Prompt data into charts and add them to a dashboard. Before you start: This guide assumes you've already created a dataset from your Digital Survey or Prompt. To create one, see Managing Sourc...
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This reference lists the Alchemer Digital interaction types you can visualize in Alchemer Dashboard and the kinds of data available for each. Survey and Prompt data becomes available when you create a dataset from the source. Love Dialog and Rati...