Updated Articles

  1. Listings Accuracy

    Article Content The Listings Accuracy page has graphs that report details about listings. Included are: Listing Accuracy —Statistics over time for listing accuracy, which includes accuracy of Name, Address, and Phone number for the loc...
  2. Facebook Access for Managing Listings

    Article Content You or Alchemer can initiate the transfer of new or updated location information for your Facebook pages. For Alchemer to do this, you must have verified (claimed) the pages and we need account credentials.  In this articl...
  3. Managing Competitor Details Overview

    Article Content When you use Alchemer to understand how your business locations’ reputations are faring, you see comparisons to local competitors, such as in the aggregate metrics on the Reputation > Summary page in Overall Details and Prov...
  4. Provider-specific Information for Adding or Updating Listings

    Article Content When you add a new location to Alchemer, listings begin to generate automatically for many providers such as Apple and Yelp. For some, including Facebook and Google, the addition of new listings is manual and isn’t done auto...
  5. Bing Access for Managing Listings

    Article Content You or Alchemer can initiate the transfer of new or updated location information for your Bing accounts.  Alchemer can claim and publish your listings to Bing Places through the Alchemer account. We can’t claim listings fo...
  6. Managing Customer Reviews and Responses

    Article Content Managing and responding to customer reviews can improve search ranking, increase customer loyalty, and show potential customers that their opinions are valued. Review responses require specific account permissions and can ...
  7. Competitor Benchmarking

    Article Content The Competitors tab is where you can easily benchmark your business as compared to the competitor brands most relevant to you. You can find the Competitor Benchmarking report in your Alchemer dashboard under Reputation → C...
  8. Salesforce Integration for Alchemer Workflow

    Overview Salesforce is a cloud-based CRM platform used by organizations to manage customer relationships, sales pipelines, and business data. It provides teams with tools to track leads, manage contacts, automate workflows, and gain insights ac...
  9. Salesforce Integration for Alchemer Survey

    Overview Salesforce is a cloud-based CRM platform used by organizations to manage customer relationships, sales pipelines, and business data. It provides teams with tools to track leads, manage contacts, automate workflows, and gain insights ac...
  10. Integration Tools and Utilities for Alchemer Workflow

    Get details about a timestamp, so that you can use the parts of the timestamp in logic and when creating workflow messages.