Both when signing up for a new Alchemer account and when adding users to a multi-user account you may run into the below error message telling you "that email address is already in use."
Alchemer does not allow a given email address to be assigned to more than one user record in the Alchemer system.
Fortunately, there are a couple of options available to allow you to create a new account with the email address you wish to use.
- Change your email address. You can append a plus sign (+) and any combination of words or numbers after your email address either on your existing account or your the new account you are creating.
For example, if your email address is sorceress@alchemer.com you could set up your email address on a second Alchemer account as sorceress+2@alchemer.com. Both email addresses will deliver any mail to sorceress@alchemer.com. - Cancel the account. If this error is the result of an unused, trial/free account that is using the email address you wish to use for your new account, you can delete the account. Note: Accounts flagged for deletion will be deleted after 10 days.
If you're unsure of the password, use the Forgot your password? on the login page in order to login and delete the account.
Contact our support team if none of these solutions is an option for you!
Adding Users
If you encounter the "That email address is already in use..." error while attempting to add a user to your account, this means that the email address is already associated with a Alchemer user.
Depending on the user's need/preference, they will need to either update the email address that they are using for the other account, or provide you with another email to use for the account to which you are adding them. Contact our support team if none of these solutions is an option for you!
