The Alchemer Kentico Integration is available as an add-on. If you are interested in purchasing the Kentico Integration, please contact us for additional information.
At a high-level, Alchemer's integration with Kentico allows you to easily:
- Pull data from an object in Kentico into Alchemer, to customize surveys.
Integration Setup
Adding an Integration Action
1. Select an existing survey or create a new survey. Then navigate to the Survey Builder.
2. Click "Add New: Action"
You cannot add this Integration Action to the first page of the survey.
3. In the Add Action modal, scroll down to Integrations. Then click "Add" for one of your purchased integrations.
If you haven't purchased any additional integrations, you will see the below screen:
4. Select the action you would like to perform.
- Get Data: Get data from an object in Kentico.
Kentico | Get Data
Before configuring the Kentico integration you will need:
- Your Kentico login
- Fields in this survey that will contain the data used to lookup the Kentico member record
1. Select "Get data" as your integration action.
2. Click "Next" on the integration overview screen.
3. Click "Add a new account"
4. Name the authentication, input your Kentico API username and API password, then click "Create".
5. After authentication is complete, click "Next".
6. Select the Kentico object that you want to pull data from.
7. Enter the key-value-pair "WHERE" clause used to identify the record you wish to use as a schema model.
Please note that this is not the record for which actual data is pulled, just one that's used as a model for the fields you wish to work with.
You do not need to include the where= specifier.
8. Select the fields in this survey you want to use to look up the record to pull from Kentico. In the example below we are using the members work phone number.
How to Create Fields in Alchemer
1. Add survey questions that when answered will provide the desired field. (Example: What is the customer email address?)
2. Create a container using a Hidden Value. These Hidden Values can then be mapped to fields in Kentico and used as Merge Codes in your survey.
9. Choose the data you wish to retrieve, which can then be used in the Alchemer survey. In the example below, we are returned the members address from Kentico.
10. Click "Save" to complete the integration.
Monitoring an Kentico Integration Action
A log of each run result can be found in Results > Individual Responses > Action Log.
Select an individual response and then navigate to the Action Log. In the Action Log, you can monitor whether the action was successful.
FAQs
1. The Integration Manager Permission is required to set up and use the Kentico Integration. If you don't have this permission you will see the following when trying to add the integration to a survey:
2. To check if you have this permission or grant this permission to someone on your team, go to the left-side product navigation and select the Account drop-down, then click on the user management tab.
3. Then select the Users tab under User Management.
4. Click your username or the username for another member of your team.
5. Scroll down to the Permissions section and check if the Integration Manager box is checked. If you are an admin you can check the box for other members of your team.
Alchemer is committed to continuously releasing updates and enhancements to our survey integrations. If you have specific use cases, questions, or just general feedback, we would love to hear it. Contact us here!
