Articles
Use Case: Improve Internal Support Processes
Learn how Alchemer can help elevate the quality of your internal Help Desk and create a stellar employee experience. Think About It Do you find it frustrating to hear employees' grievances about your internal help desk, but lack actionable insigh...
Use Case: Closing the Feedback Loop
Learn how Alchemer can help you reduce churn by closing the feedback loop and uncovering service gaps. Think About It How do you gauge customer satisfaction and the quality of support provided after a ticket is closed? How do you identify areas ...