Net Fan Score provides a high level, at-a-glance pulse of your application's health. Similar but more actionable than Net Promoter Score, Net Fan Score provides a single measure of customer sentiment based on aggregated Fan Signals data.
How is Net Fan Score Calculated?
Net Fan Score incorporates the totality of your Fan Signals® responses to generate a score for a selected date range, from -100 to 100. Fans add to the score, Risks subtract from it, and Shifts (those moving from Fan to Risk, and vice versa) carry twice the weight. This logic makes Net Fan Score highly responsive to changes and prevailing trends in sentiment across your customer base.