Email Limits

All new Alchemer accounts created after January 25th, 2022 must be provisioned Email Action and Email Campaign authorization from the Alchemer Support team before scheduling and utilizing the email action or campaign features in the Alchemer platform. Alchemer users must have a completed survey prior to submitting an authorization request. Click here for more information.

In order to continue to ensure good email deliverability, there is a limit of 10,000 email sends per month. If you wish to send a higher volume of emails, please reach out to your Account Manager (if you are on an Account Managed account), or contact our Sales team.

If you have set up a SMTP server for sending emails from Alchemer, you will not be subject to these limits when sending via SMTP. Learn about configuring SMTP settings by visiting our Custom Email Settings tutorial.

Over Limit

If you have uploaded more contacts to a campaign than are available at your plan level, you will see the following messages on the Send Campaign step of your email campaign.

Email Campaign Send Limits

Email Sends and added Contacts in an alchemer account are linked. A user will not be able to send emails more than the total number of contacts allowed to be added per month. Reminder and Thank you emails do not count towards the overall email send quota.

FAQ

 Which emails does the limit apply to?

The contacts-per-month limit applies to initial sends only; reminder and thank you messages (and send email action messages) do not count against your limits. For example, if you have a limit of 10,000 contacts per month and you send your initial invite to 10,000 contacts. 8,000 respondents take your survey. You now want to send a reminder to the 2,000 who have not responded you will be able to do so. Once a contact is uploaded into a campaign, that contact can be sent as many reminders emails as needed, and the reminders will NOT count against the overall quota of email sends. 

 Do monthly limits rollover if unused?

The available contacts-per-month limit resets on the first of the month. There is no rollover of unused email credits.

 How will I know if I'm close to or have gone over my limit?

An email notification will be sent to your account administrator and the email address listed in the Contact Information section (under Account > Summary > Account Overview) of your account once you reach 90% of your email sends for the month. 

 How do I increase the email volume limit for my account?

For users who wish to send a higher volume of emails contact our sales team.

 Can I increase my email limit for a month or two?

Email limits can be increased, however this is done on an annual basis. Please contact our sales team to discuss your options.

 What if I am just using Alchemer to generate unique links to send via a third party?

If you are using the Email Campaign system to generate unique links and are not sending the campaign via Alchemer; the limits will not affect you. Email limits do not put a cap on the amount of contacts that can be uploaded to a campaign, but rather the amount of contacts that can be sent to. See our Create Unique Links to Invite by Other System Tutorial to learn more.


 What if I upload 10,00 Contacts in a month and have not sent out emails via a campaign? Am I able to add more contacts?

If one uploads 10,000 contacts before the end of the month, Alchemer users will NOT be able to add more contacts to their account until the first of the next month. 


 What happens if I add more contacts than the 10,000? Will I be subject to overage charges?

Alchemer users are unable to upload more contacts into their alchemer account / email campaigns than what is allowed on the account. Users will not be able to upload more contacts and are not subject to overage charges.


Basic Standard Market Research HR Professional Full Access Reporting
Free Individual Team & Enterprise
Feature Included In