Overview

Swoogo is an event management platform used by organizations to build, manage, and track events. It supports event websites, registration workflows, attendee management, reporting, and integrations.

Common uses for the Alchemer Swoogo integration

• Personalize invites and surveys with information stored in Swoogo
• Use Swoogo contact and event data in survey logic
• Automate data retrieval between Alchemer and Swoogo

What can the Alchemer Swoogo integration do?

• Get contact
• Get event

You will need

• Swoogo API access and credentials
• An Alchemer plan that includes integrations and the Integration Manager permission enabled.
  • Contact us if you are unsure if your plan includes integrations.

Setup Alchemer Swoogo integration in surveys

Swoogo | Get contact

You will need:

• Swoogo API credentials
  • API key
  • API secret
• Survey fields containing a unique identifier for the contact (e.g., contact ID, email)

Configure the action

1. Open your survey in Survey Builder.
2. Select Add New: Action.
3. In the Add Action modal, scroll to the Integrations section.
4. Select Swoogo.
5. Select Swoogo | Get contact.
6. Swoogo | Authentication: Select an existing authentication or create a new authentication.
7. Swoogo | Find contact: Select the Alchemer field containing the lookup value.
8. Swoogo | Get data back: Select the Swoogo Contact fields you want returned to the survey.
9. Save the action.

Status codes

• 200: A single contact was successfully found
• 201: Query succeeded but no contacts were found
• 202: Multiple contacts were found. The first row is used for the values returned to Alchemer
• 400: Error returned by Swoogo API

Swoogo | Get event

You will need:

• Swoogo API credentials
  • API key
  • API secret    
• Survey fields containing a unique identifier for the event (e.g., event ID, email)

Configure the action

1. Open your survey in Survey Builder.    
2. Select Add New: Action.    
3. In the Add Action modal, scroll to the Integrations section.    
4. Select Swoogo.    
5. Select Swoogo | Get event.  
6.  Swoogo | Authentication: Select an existing authentication or create a new authentication.  
7.  Swoogo | Find event: Select the Alchemer field containing the lookup value.    
8. Swoogo | Get data back: Select the Swoogo Contact fields you want returned to the survey.    
9. Save the action.

Status codes

• 200: A single contact was successfully found    
• 201: Query succeeded but no contacts were found    
• 202: Multiple contacts were found. The first row is used for the values returned to Alchemer    
• 400: Error returned by Swoogo API

Testing and Validation

How to test

• Submit a survey response that triggers the integration action.
• Confirm the expected update or retrieval occurs in Swoogo.
• Use metadata for verification and debugging.

How to verify results

• Check the impacted record in Swoogo.
• Ensure retrieved values match expectations.

Monitoring Integration Activity

Where to find logs

• Go to Results → Individual Responses.
• Select the response you want to inspect.
• Open the Action Log tab.

What logs display

• Success or failure status
• Timestamp
• Input and output values
• Returned status codes from Swoogo

Troubleshooting

Authentication issues

• Incorrect API credentials.

Lookup failures

• No matching records

API errors

• Validation issues
• Endpoint restrictions

FAQs