Overview

ServiceNow API Credentials

What You Need

• A ServiceNow instance URL (e.g., https://yourinstance.service-now.com)
• A Client ID from a ServiceNow OAuth API endpoint application
• A Client Secret from a ServiceNow OAuth API endpoint application

How to Get Your ServiceNow OAuth Credentials

1. Log in to ServiceNow and open the OAuth application registry

• In your ServiceNow instance, navigate to System OAuth → Application Registry.
• Click New and select Create an OAuth API endpoint for external clients.

2. Configure the OAuth application

• Give the application a name (e.g., Alchemer Integration).
• Set the Redirect URL to the below for your Alchemer environment:
  US/CA: https://auth.tray.io/oauth2/token
  EU: https://auth.eu1.tray.io/oauth2/token
  AU: https://api.ap1.tray.io/oauth2/token
• Click Submit to save.

3. Copy your credentials

• Open the application record you just created.
• Copy the Client ID and Client Secret — you will need these in Alchemer.

Need more help? Click here for ServiceNow's OAuth API documentation.

Authenticate ServiceNow in Alchemer

After obtaining your ServiceNow OAuth credentials, add them to the Alchemer ServiceNow integration. Credentials are securely stored in Alchemer and can be reused.

How to Authenticate

1. Start a New Authentication

• Inside any ServiceNow integration action, select New Authentication.

2. Enter Your ServiceNow Credentials

• ServiceNow Instance URL — your ServiceNow instance URL (e.g., https://yourinstance.service-now.com)
• Client ID — from your ServiceNow OAuth application registry
• Client Secret — from your ServiceNow OAuth application registry

3. Save Your Authentication

• Select Save.
• Once created:

  • The authentication is saved and reused for all ServiceNow actions
  • You only need to update it if your OAuth credentials change