New Articles

  1. How to Update your SSO Configuration

    There are three actions that are needed to successfully update an SSO integration.  Via Integrations > Data Connectors >   Single Sign-on (Account), select the Login Domain in the Alchemer integration to app.alchemer.co...
  2. Alchemer Help Resources

    Leading Practices and FAQs Want to see how to take projects from good to great? Check out our Leading Practice & FAQ Home Page ! Alchemer Community has transitioned to several helpful resources that are available within the platform. ...
  3. Allowlisting Alchemer IP Addresses and Domains

    Sometimes you may run into deliverability issues and may need to whitelist Alchemer domains or IP addresses to help resolve this issue.
  4. Enable Low Vision Mode

    Part of Alchemer's updates to make survey taking accessible to all respondents, Low Vision Mode allows survey respondents to increase contrast ratios, font sizes, and font weight.
  5. When to Use Textbox Vs. Essay Which Question Type

    Generally speaking, we recommend using textbox questions to collect a single word or short sentence response. Use essay questions to collect a paragraph or two of text.
  6. Survey Building- FAQ and Troubleshooting

    Alchemer's Build tab offers endless options for both creating and customizing your survey questions. Explore this FAQ for answers to commonly asked questions surrounding the Build tab.
  7. Billing- FAQ and Troubleshooting

    The Billing section of Alchemer is accessible to Account Administrator users. How often will I get billed? Alchemer offers Annual Billing.
  8. Reports and Exports- FAQ and Troubleshooting

    Common questions and troubleshooting tips for Alchemer's various report/export types, including: Crosstab Comparison Report TURF Report Profile Report Fall-Off Statistics CSV/Excel Export SPSS Export Bulk PDF Expo...
  9. Build Accessible Surveys

    Accessible surveys are designed to be accessible to people with a diverse range of hearing, movement, sight, and cognitive ability. There are two requirements for a survey to be accessible.
  10. System Requirements for Using Alchemer

    Using an outdated browser, specifically a browser that does not support TLS (Transport Socket Layer) 1.2, exposes you to security flaws that put you, your data, and our system at risk.