International features and data centers
Below is an overview of features and services designed to support our international customers, including data hosting options, localization tools, and customization capabilities.
24/7 support
Email support is available 24/7 to assist you whenever you need help.
Data centers
Alchemer offers multiple data center options so you can choose where your data is stored and managed.
US data center
Accounts hosted in the US data center:
- Generate survey share links using:
yourcompany.alchemer.com - Store data in US-based infrastructure
EU data center
When creating an Alchemer trial, select EU from the Data Center dropdown menu.
Accounts hosted in the EU data center:
- Generate survey share links using:
www.survey.alchemer.eu - Generate email campaign links using:
i.sgizmo.eu - Store all collected data in Frankfurt, Germany
Canadian data center
When creating an Alchemer trial, select CA from the Data Center dropdown menu.
Accounts hosted in the Canada data center:
- Generate survey share links using:
www.survey.alchemer-ca.com - Generate email campaign links using:
i.sgizmoca.com - Store all collected data in Montreal, Canada
Australia data center
The Australia (AU) data center is designed to support customers in Australia and the broader Asia-Pacific region.
When creating an Alchemer trial, select AU from the Data Center dropdown menu.
Accounts hosted in the AU data center:
- Generate survey share links using:
www.survey.alchemer.au - Store all collected data within Australia (AWS infrastructure)
- Benefit from improved performance for Australia-Pacific users
- Support compliance with Australian data privacy regulations
Log in to accounts across data centers
To access your account, visit:
https://login.alchemer.com/
- If you have multiple accounts under the same email across different data centers, you’ll be prompted to select which account to access.
- If you only have one account, you’ll be logged in automatically.
Note: You can access accounts across US, EU, Canada, and AU environments as long as your user exists in each account.
Working across multiple data centers
If you need to use multiple data centers (for example, US and AU), it’s important to understand how accounts are managed:
- Accounts are separate per data center
- Users must be created in each environment
- Licenses are not shared between environments
- Surveys and data are not automatically migrated
If you need to move to the AU data center:
- A new AU account will be created
- Users must be re-added
- Surveys can be moved using internal migration tools (if available)
- Data will not transfer—new data collection begins in the AU account
Security and privacy resources
If you have additional questions about security and privacy, you can review our Security Whitepaper for detailed information about our infrastructure and practices.
Set up a private domain for share links
Private domains allow you to fully brand your survey links by removing any reference to Alchemer.
This setup requires coordination between your team and Alchemer.
Step 1: Choose your subdomain
For example, if your website is www.abccompany.com, you might choose:
surveys.abccompany.com
Step 2: Configure your DNS
Ask your IT team to create a CNAME record for your chosen subdomain and point it to the appropriate destination:
- US data center:
privatedomain.alchemer.com - EU data center:
privatedomain.alchemer.eu - Canada data center:
privatedomain.alchemer-ca.com - Australia data center:
privatedomain.alchemer.au
Step 3: Add your private domain in Alchemer
- Go to Account > Integrations > Domains
- Click New Domain
- Select Create Private Domain and click Next
- Enter your configured private domain
- Save your changes
For full setup details, see the Private Domain Setup documentation.
Use your private domain in survey links
Once your private domain is configured:
- Go to the Share tab of your project
- Click Customize this link
- Select Private Domain under Sub-Type
- Choose your domain from the dropdown
- Click Done, then Save Link
Important notes:
- The
/s3/portion of survey links cannot be removed. - DNS updates may take up to 24 hours to propagate depending on your TTL settings.
Change date validation format
By default, Date questions use the MM/DD/YYYY format. You can update this to match regional preferences.
To change the format:
- Edit your Date question
- Go to the Validation tab
- Select your preferred format:
- DD/MM/YYYY
- YYYY/MM/DD
- Click Save Question
International contact forms
The Contact Form question defaults to a US address format but can be customized for international use.
You can create or adapt forms for:
- Canada
- United Kingdom
- European Union
- Australia
Validate inputs using RegEx
Regular Expressions (RegEx) allow you to enforce specific formatting rules for text fields.
Set up RegEx validation
- Edit your question
- Go to Validation
- Select Regex from the Answer Format dropdown
- Enter your pattern
- (Optional) Add a custom error message
Survey language and translations
Change default language
- Go to Account > Summary > Account Defaults
- Select a language under Default Project Language
Translate surveys
Alchemer supports over 200 languages for survey translation.
Right-to-left (RTL) language support
Arabic, Hebrew, Persian, and Urdu are automatically displayed in a right-to-left format.
