Whether you use Contact Lists to manage contacts within your email/sms campaigns or add contacts directly to your Email Campaigns or SMS Campaigns, you have access to a Contact History for each contact.
The Contact History allows you to do the following:
- Within Email/SMS Campaigns, see all of the emails/text messages that have been sent to a specific contact from that campaign.
- Within Contact Lists, see all of the emails/text messages that have been sent to a specific contact across surveys that they have been added to.
- Use the Contact History to Resend specific messages that have already been sent to them.
Access Contact History in Email/SMS Campaigns
- Within a Campaign (Email or SMS), click Contacts.
- Next, click on a specific contact's email address or phone number to access the contact details.
- Click on Contact History tab to view the details.
Access Contact History in Contact Lists
- Access your Contact Lists via Account > Libraries > Contact Lists.
- Select the Contact List that contains the contact whose Contact History you would like to check.
- Next, click on a specific contact's email address or phone number to access the contact details.
- Click on Contact History to view the details.
Contact History Definitions
The Contact History view will contain the following information.
- Date and time the message was sent to the specific contact (according to the Date/Time specified in your Account Settings).
- Type of message that was sent. This will read either Initial Invite, Reminder, or Thank You.
- Status of the message. This will display whether the message was Sent or Bounced.
- Related Project > Invite will display the name of the survey (in blue) that the send was associated with.
Resend Message
Sometimes people accidentally delete messages or have a hard time finding a specific email/sms if they have a cluttered inbox. The Contact History view allows you to Resend a specific message to a contact if for any reason they lost track of your original email.
Click here to learn more about the Resend feature.
