New Articles

  1. How to Monitor a Workflow

    Once a workflow is published and active, you can monitor the status of each respondent’s run.
  2. How to Publish Your Workflow

    When you are ready to open up your workflow to respondents for the first time, first click “publish” to publish the workflow, then activate it to allow respondents to progress through. If you'd like to stop the workflow at any time, toggle the status to inactive.
  3. How to Test Your Workflow

    After building a workflow, it is important to test each step of the flow. Like Alchemer Survey, Alchemer Workflow utilizes distinct tabs that help with each phase of workflow development and monitoring process.
  4. Adding Workflow Steps

    The Build Tab is where you will build a workflow. You can access the Build Tab by creating a new workflow or clicking into an existing workflow.
  5. Gladly Initiator: How to Use the Do-Not-Survey Flag

    This document focuses on using the "do-not-survey" flag with the Alchemer Workflow Gladly Initiator. You can use this flag in conjunction with logic to prevent survey distribution when the "do-not-survey" flag is true.
  6. Alchemer Digital – Random Sampling Use Cases

    The Random Sampling feature requires Alchemer Mobile customers to be on iOS SDK v5.3.4/Android SDK v5.7.0 or higher. Random Sampling allows you to specify and target an interaction to only a sample percentage of eligible customers (e.g. “I ...
  7. Alchemer Digital – Response Targeting Use Cases

    Response Targeting is a feature that allows you to target any new interactions to only display to customers that responded a specific way on a past Survey and/or Prompt (formerly Notes). It is a great way to keep a feedback loop going with customer...
  8. Alchemer Digital – Survey Use Cases

    Alchemer Mobile Surveys are intended to help you gather feedback from your customers and understand the “why” behind some of the closed-ended or quantitative feedback. Surveys can be configured in your existing Alchemer Mobile  das...
  9. Alchemer Digital – Prompts Use Cases

    Notes are now Prompts! Now, not only can you use all of the standard Notes features, but also add images to your in-app Prompts. Alchemer Digital Prompts are designed to help you alert your customers to new features, share updates about your app ...
  10. Alchemer Release Notes: March 2024

    Release notes for Alchemer's March Release for all three products.